Hospital Guide
Admission & Discharge

Location: Reception Area at the Outpatient Department, Ground Floor, DSH
Contact: 03 4043 4900, Ext. 711/760 / Billing Office (03 4043 4900, Ext. 753)



All patients need to be registered with the hospital prior to admission. Documents required for the registration are:

a) Patient’s Identification Card (IC), Birth Certificate / MyKid (if under 12 years old) or Passport (for foreign or international patients only)
b) Doctors’ Admission Letter/ Note
c) Deposit or any of the following:

Acceptable Corporate Guarantee Letter
Bank Draft
Credit Card
Insurance Card

Patients can be registered for an admission at the following :

Reception Area / Admission Counter – Ground Floor Daily : 24 hours
Obstetrics & Gynaecology Department / – Mezzanine Floor Daily: 8am – 5 pm


If the patient is scheduled for surgery or procedure in the morning, it is advisable that he or she be admitted one (1) day before the scheduled surgery or procedure.This will better facilitate and prepare the patient for the procedure .Please follow your doctor’s advise.

2) Room Availability

Patient can choose from a wide range of rooms. However, room choice will be subjected to availability.
For patients who are covered by a corporate company or an insurance policy, the room choice shall be based in his/her entitlement as stipulated on the valid guarantee letter.
If the patient chooses to upgrade his room, he shall do so at his own additional expense.

3) Food & Beverage

Patients will be provided with breakfast, lunch, tea and dinner.
Patient who is on special diet, our specialist will be on hand to advice on the choice of food.

4) Payment Mode

Self paying patients: 
The hospital will only accept the following:

Credit card
Bank Draft

Patients utilizing insurance services or company benefits : 
The hospital will accept the following:
-A valid guarantee letter from insurance company that have established credit facilities with the Hospital. Otherwise a cash or credit card deposit shall be required.


1) Check Out Time:

The hospital check-out time is 12.00 pm.
If the patient stays in the room after 12.00 pm, a ½ (half) day fee will be charged subject to the availability of the room.

2) Discharge:

All routine discharges will be processed as follows:- 
Reception Counter – Ground Floor Daily: 24 hours

3) Please be advised that the FULL bill must be settled before you are to be discharged, if payment is not guaranteed by your company or prior arrangement not been made

4) Please note that the discharge waiting time for insurance cases may take sometime due to the process requirements involved in obtaining final approval from your insurance company. You may vacate your room in the meantime to avoid any unnecessary charges. 

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